Shipping and Returns

 

Besty Home currently ships to 13 countries, shipping charges may vary.

 

Shipping within the UAE 

Once your order is processed, we will ship the same within 1-3 working days. Orders above AED 100 are eligible for FREE shipping. AED 10 delivery charges will be applicable if the order value is below AED 100. We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.

 

Shipping to Other GCC Countries

Saudi Arabia | Oman | Bahrain | Kuwait 

Once your order is processed, we will ship the same within 3-10 working days. Shipping charges are subject to the weight and size of the products and country of destination which will be calculated before the checkout step. We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.

 

Shipping to Other Countries

India | Egypt | Cyprus | Jordan | Lebanon

Pakistan | Sri Lanka | United Kingdom

Once your order is processed, we will ship the same within 3-10 working days. Shipping charges are subject to the weight and size of the products and country of destination which will be calculated before the checkout step. We always deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.

 

 

Shipping Address Details

 

At the time of placing the order, customers are encouraged to put in accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.  

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.

 

 

 

Order Delays or Cancellations

 

We do our best to deliver all orders within the expected delivery date. However, sometimes, it might take us longer than expected to deliver your product. In the event that your delivery date has passed and you still haven’t received your order, please WhatsApp us at +97152 856 1660 or email us to support@bestyhome.com with your order number or delivery tracking number, so we can assist you with the same.

 

Misspelt, incomplete, or outdated address – when the courier driver fails to deliver the package to an address that is difficult to find, a new delivery attempt will not be made unless the customer provides all the necessary details. The courier usually leaves a note for the client.

 

Incorrectly completed order form – a postal code written in the street number field or vice-versa, the city name written in the street name field or a field left blank can also cause delayed delivery.

 

Package redirection – if you decide to change the delivery address after the delivery service has been confirmed and the information has been entered into the system, a redirection may lead to delayed delivery. Even if the new address is very close to the initial one, the information still has to be reprocessed by the courier company’s system.

 

Difficult access to the property – sometimes, the courier needs an access code to enter the building. Make sure you provide this information when placing the order, otherwise, the courier will leave and a new delivery attempt will be scheduled for another date.

 

Weather conditions – sometimes, unforeseen situations that are beyond the carrier’s control can affect the delivery time. Bad weather can block the roads or slow down the transit and cause a delayed delivery.

 

Temporary technical issues – under such circumstances, customers are notified of the problem and are given a new delivery time estimate.

 

– the time when your package gets delivered depends on whether your address is at the beginning or at the end of the route. Most courier drivers usually work from 9 a.m. to 6 p.m. You should always bear in mind that delayed delivery often occurs during peak seasons, such as winter or summer holidays. Given the great number of packages, the driver might arrive after 6 p.m.

 

In case we are not able to dispatch your order due to out of stock or product not meeting our quality parameters, we shall initiate a transfer back to the source in case of prepaid transaction and to your account in case of a Pay on Delivery transaction. While the brand will be accepting requests for returns, please expect a delay in return pick up and subsequent refund. Also, owing to the ongoing govt. restrictions in certain pin codes, there are select pin codes where reverse pick-up is still not serviceable.